Refund Policy

1. Eligibility for Refunds

Our refund eligibility varies depending on the type of product or service purchased:

Digital Products

This includes recipe collections, e-books, and downloadable content:

• Eligible for a full refund within 14 days of purchase if you have not downloaded or accessed the content.
• If you have downloaded or accessed the content, refunds will be considered on a case-by-case basis and may be subject to a partial refund.

Online Cooking Courses

For our virtual cooking classes and instructional series:

• Full refund available up to 7 days before the course start date.
• 50% refund available between 7 days and 48 hours before the course start date.
• No refunds available within 48 hours of the course start date.
• If you've accessed less than 25% of the course content, you may be eligible for a partial refund within 14 days of purchase.

Physical Merchandise

For cookbooks, kitchen tools, and other physical products:

• Full refund available within 30 days of receiving the product if it is returned in its original condition.
• Shipping costs for returns are the responsibility of the customer unless the product is damaged or defective.
• Damaged or defective products should be reported within 7 days of receipt for a replacement or full refund, including shipping costs.

In-Person Workshops and Events

For our live culinary workshops and events:

• Full refund available up to 14 days before the event date.
• 50% refund available between 14 days and 7 days before the event date.
• No refunds available within 7 days of the event date.
• Workshop credits for future events may be offered if you cannot attend due to unforeseen circumstances.

2. Exceptions to Our Refund Policy

The following situations are not eligible for refunds:

• After the refund eligibility period has expired
• For personalized or custom products that have been created specifically for you
• For gift cards or promotional credits (unless required by law)
• If you have violated our Terms and Conditions
• For reasons beyond our control (force majeure events)

Special Circumstances

We understand that exceptional situations may arise. If you experience any of the following, please contact us for special consideration:

• Medical emergencies (documentation may be required)
• Technical issues that prevent access to our digital products or services
• Significant quality issues with our products or services that do not meet reasonable expectations

3. Refund Process

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our customer service team at [email protected] or call +414149936439.
2. Provide your order number, purchase date, and the specific product or service for which you're requesting a refund.
3. Explain the reason for your refund request.
4. For physical products, you will receive return instructions if your refund request is approved.

Processing Time

We aim to process all refund requests promptly:

• Digital product refunds are typically processed within 3-5 business days.
• Physical product refunds are processed within 5-10 business days after we receive and inspect the returned item.
• Course and event refunds are processed within 5-7 business days.

Refund Method

Refunds will be issued using the original payment method used for the purchase:

• Credit/debit card payments will be refunded to the same card.
• PayPal payments will be refunded to the PayPal account.
• Bank transfers will be refunded via bank transfer to the original account.

Please note that it may take an additional 3-7 business days for the refund to appear in your account, depending on your financial institution.

4. Return Guidelines for Physical Products

If you need to return a physical product, please follow these guidelines:

• All returned items must be in their original condition and packaging.
• Include all accessories, manuals, and free items that came with the product.
• Enclose a copy of your receipt or order confirmation.
• Ship returns to: Swiss Culinary Delights Returns, Ralf-Steiner-Platz 23c, 4561 Richterswil, Switzerland.
• We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Inspection Process

Upon receiving your returned item, we will inspect it to ensure it meets our return guidelines. If the product does not meet these guidelines, we may deny the refund or offer a partial refund based on the condition of the item.

5. Cancellation Policy for Subscriptions

If you have subscribed to our recurring services (such as monthly recipe collections or membership plans):

• You may cancel your subscription at any time through your account settings or by contacting our customer service.
• Cancellations made at least 3 business days before your next billing date will prevent further charges.
• No partial refunds are provided for unused portions of the current subscription period.
• You will maintain access to the subscription benefits until the end of your current billing period.

6. Gift Cards and Promotional Credits

Our policy regarding gift cards and promotional credits:

• Gift cards and promotional credits are non-refundable except where required by law.
• Gift cards do not expire and can be used for any product or service we offer.
• Promotional credits may have expiration dates and usage restrictions as specified at the time they are issued.
• If a purchased item is returned, any portion paid with a gift card or promotional credit will be refunded as store credit.

7. Price Adjustments

If an item you purchased goes on sale within 14 days of your purchase, we will honor the sale price by:

• Refunding the difference to your original payment method
• Providing store credit for the difference

To request a price adjustment, please contact our customer service with your order details and information about the current sale price.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have questions or concerns about our Refund Policy, please contact us:

• Refund Inquiries: [email protected]
• General Customer Service: [email protected]
• Phone: +414149936439 (Monday-Friday, 9:00 AM - 5:00 PM CET)
• Mailing Address: Swiss Culinary Delights, Ralf-Steiner-Platz 23c, 4561 Richterswil, Switzerland

We aim to respond to all inquiries within 1-2 business days.